At Integrated Industrial Technologies, Inc. we apply our engineering principles to our business practice. To this end, we have developed a Project Methodology over the years, to meet and exceed our customers needs and expectations. The Methodology is applied, as appropriate, to all projects giving our customers a consistent and predictable experience throughout the project lifetime.
When a customer asks us to provide a solution, our first task is to meet with the customer and discuss the feature set required for a given installation. After the meeting we engineer, one or more design specifications to flesh out the details of the solution. This may include hardware part lists, software design specifications, conceptual screen layouts or preliminary drawings. Our effort during this phase is iterative. A design is proposed to the customer. Suggestions and changes are discussed. Additions are incorporated into the specifications. And the revised design is again presented until the problem is satisfactorly defined.
The customer interaction that was begun during the Design phase is continued throughout Development. As we bring a solution to life, additional issues may become uncovered, or changes to the requirements can occur. By continually conversing with our customers, we minimize the impact of change. These conversations take many forms:
- Recurring status meetings
- Demonstration of User Interface elements
- Direct correspondence between our developers and the customer
We consider our customers part of the development team. This allows us to, together, deliver exceptional solutions.
We test our hardware and software products at our facility prior to delivery. We perform this validation on our motion control product line and custom software applications. Also, we will mock up portions of the final installation to verify that the various elements interact properly.
Installation and Support
When a solution is ready for the field our team travels to the customer site to start up the application. Whether this is the initial startup, or a service call to improve the application, I2T continues the interactive process with the customer to complete the task at hand. When completed, our team will provide the customer with a Trip Report, detailing the work completed, any issues encountered and what future tasks remain to be accomplished.